We Provide Advanced Features

A full range of Fortune 500 features

Auto Attendant / Digital Receptionist

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

Digital Receptionist

For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant.

If a user is not available, the auto-attendant directs callers to the appropriate voicemail of the user to leave a message.

Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone call procedure.

Music / Advertisement On Hold

Turn your phone systems on hold button into a powerful marketing and image enhancing tool for your business. Educate, entertain and inform callers about your company’s products, services, history, social media efforts and so much more with custom on hold messages.

Find-Me-Follow-Me

If you’re like many entrepreneurs, small business owners or other busy professionals, you’re on the go from the time you wake up until your head finally hits the pillow. But no matter where your travels take you, staying connected is an absolute necessity. The find-me/follow me feature will ensure that callers will always be able to find you wherever you are, while also allowing you to take calls on any device you choose.

Voicemail to Email

Our Voicemail to Email feature will automatically convert your voicemail message to an MP3 or WAV audio file, and then email it to you immediately. You can set your Voicemail to Email feature to automatically send your voicemails to email whenever you adjust your call settings to “unavailable” or when you’re on the road and don’t have a decent cell signal.

Call Reporting / Recording

The Call Reporting feature can be configured to send an email containing specific report statistics about calls to and from your Phone System. Reports can be sent out ad hoc or be scheduled to be sent out daily, weekly on specific days or on the first day of the week. You can also receive these reports in various formats, PDF, CSV, HTML, Rich text format and XML.

The following report types are available:

  • Call Log – View statistics about calls to and from 3CX Phone System.
  • Extension Statistics – See reports about calls to and from specific extensions.
  • Call Cost by Extension Group – Run reports on groups to see call costs.
  • Call Cost by Call Type – Specify extensions and see their call costs.
  • Ring Group Statistics – See information about calls to ring groups.
  • Basic Queue Statistics – See how your queues are performing.

Note: To access advanced call reports you require Pro Edition license. These reports provide more detailed information on Detailed Queue Statistics, Team Statistics, Queue Performance Overview, Graphs, Lost calls, Call Distribution, Abandoned Calls, SLA Statistics, Callback Statistics, Breached Calls, Agent Statistics, Login history of Agents and other reports useful in Call Center scenarios.

Central Phonebook

The phonebook feature allows you to easily publish a phonebook company wide. Used in tandem with a personal phonebook, it allows users to quickly launch calls without wasting time finding a contact’s number and subsequently entering it in the phone.

Besides allowing easy dialing of contacts, the phonebook allows you to match incoming calls to customer names so that callers are shown with their customer name, rather than their caller ID.

Intercom / Paging

The intercom feature allows a phone system user to make an announcement to a single extension. In this scenario the audio is two way, and the called party can respond immediately without picking up the handset.

Paging allows someone to ring a group of extensions and make an announcement via the phone speaker. The called party will not need to pick up the handset as the audio will be played via the phones speaker. The person paging will not hear any audio back from the people being paged. Both paging and intercom features require a phone that supports intercom and that is configured to allow it.

Ring Extension & Mobile Simultaneously

The call forwarding rules feature allows you to configure what your Phone System should do with an incoming call that you are unable to take. Depending on your current status, the caller’s caller ID and the time, you can forward calls to voicemail, to another extension or to your mobile.

You can set specific call forwarding rules based on your current status. For example, if you are unable to take a call whilst your status is ‘Available’, you can forward the call to your voicemail, whilst if your status is set to ‘Out of Office’ you could forward it to your mobile.

Ring Extension & Mobile Simultaneously

The call forwarding rules feature allows you to configure what your Phone System should do with an incoming call that you are unable to take. Depending on your current status, the caller’s caller ID and the time, you can forward calls to voicemail, to another extension or to your mobile.

You can set specific call forwarding rules based on your current status. For example, if you are unable to take a call whilst your status is ‘Available’, you can forward the call to your voicemail, whilst if your status is set to ‘Out of Office’ you could forward it to your mobile.